Privacy Policy - NeoCraft Technologies Private Limited

Last Updated: October 28, 2025

NeoCraft Technologies Private Limited (“NeoCraft”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of all individuals and organizations we engage with. This Privacy Policy outlines how we collect, use, store, and safeguard information across our products, websites, software solutions, and client engagements.

1. Scope

This policy applies to all NeoCraft services, including:

Custom software development and IT consulting projects
Web, mobile, and enterprise applications developed or maintained by NeoCraft
AI, analytics, and automation platforms or APIs operated by NeoCraft
Our corporate website, communication channels, and client interactions

2. Information We Collect

Phone Number: Collected to facilitate secure authentication and verification (e.g., One-Time Password or OTP), enable account recovery, and ensure authorized access to our platforms or services.
Client and Business Data: Contact details, project requirements, technical specifications, and communication exchanged during business engagements.
User Data (for software or platforms developed by us): Information voluntarily provided by end-users such as names, email addresses, phone numbers, and usage data, depending on the application’s functionality.
Technical and Usage Data: Device identifiers, IP addresses, analytics logs, and performance metrics collected to ensure system security and improve product functionality.
Employment or Recruitment Data: Information submitted by candidates for hiring or contract purposes.

3. Purpose of Data Collection

To deliver and maintain software solutions and services requested by clients.
To verify user identity and enable secure login or access using authentication methods such as One-Time Passwords (OTP) or similar verification systems.
To provide technical support, updates, and ongoing maintenance.
To conduct analytics, testing, and quality assurance for performance improvements.
To comply with applicable legal and regulatory requirements.
To communicate with clients regarding projects, proposals, and support matters.

4. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share information under the following conditions:

With trusted third-party vendors or contractors who assist in software hosting, analytics, messaging (including OTP delivery), or project delivery under confidentiality agreements.
With our affiliates, partners, or subcontractors involved in project execution.
When required by law, court order, or competent government authority.
To protect NeoCraft’s legal rights, property, or safety, or that of our clients and users.

5. Data Security and Retention

We implement industry-standard technical and organizational measures to protect data against unauthorized access, alteration, or disclosure. Data is retained only as long as necessary for business, legal, or contractual purposes, after which it is securely deleted or anonymized.

6. International Data Transfers

In some cases, client or project data may be processed on servers or by teams located outside India. All such transfers comply with applicable data protection laws and contractual obligations ensuring adequate safeguards.

7. User and Client Rights

You have the right to access, correct, or request deletion of your personal data, as well as to restrict or object to its processing. For such requests, please contact us at manish@neocraft.com.

8. Cookies and Analytics

Our websites and digital platforms may use cookies or similar technologies to analyze usage, personalize experience, and improve performance. You can manage cookie preferences through your browser settings.

9. AI and Data Processing

For AI-based or machine learning solutions, NeoCraft may process datasets provided by clients or users solely for model training, optimization, or deployment within agreed project boundaries. All AI processing follows ethical guidelines and complies with data privacy obligations.

10. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will always be available on our official website or shared upon request.

11. Contact Us

For any questions, concerns, or data-related requests, please contact:

Email: manish@neocraft.com
Address: Ex 3 and 4, 4th Floor, Xeno Space H No 1-98/6/28 & 1-98/6/50, Plot No 28 & 50, Arunodhaya Colony, Madhapur, Hyderabad, Telangana, India – 500081